×

Welcome

Continue
Energy Tech Tips Community
×

You’ve signed up for Arcadia. Now what? Everything you need to know about your Arcadia membership is right at your fingertips. Your dashboard will direct you to countless ways to save money, energy, and the environment.

Want to dive deeper into how you are using clean energy and saving money? We are here to help you better understand and get the most out of Arcadia.

Navigating your dashboard

There are three key sections of the Arcadia dashboard. You can find all of them on the left-side menu as you navigate through your dashboard.

Screen capture of Arcadia dashboard homescreen

  1. Main - This is where you will be able to view your energy usage, clean energy impact, and any notifications or referrals that you have received.
  2. Offerings - Here you will find any and all programs that you enrolled in, including details on each of them and instructions for how to enroll.
  3. Account - This is where all of your foundational account information and previous statements live.

Main - Getting started

To start exploring all that your Arcadia account has to offer, all you have to do is log in with the username and password you used to create your account. You can also log in with just your email.

My energy

Once you are logged into your account, the first thing you’ll see is your personalized energy usage graph titled “My energy.” This shows your monthly energy breakdown by source. You can see the amount of clean energy you are supporting to offset the rest of your usage. The graph also compares your energy usage with the average energy usage of a typical Arcadia member so that you can see how you stack up against fellow members.

Notifications and referrals

The “Notifications” section of your dashboard lets you know if there are any incomplete parts of your account. For example, it will let you know if you remembered to link your utility account but forgot to add your payment method.

“Referrals” is there to guide you on:

  1. How to refer friends and/or family to Arcadia
  2. Who (if anyone) you’ve referred to Arcadia
  3. Whether anyone you referred signed up
  4. The savings you have received from each referral

Offerings - Managing your Arcadia account

There are a number of different programs you can choose from in this section.

Bill Pay

The first option you will see is “Bill Pay.” This is where you connect your payment method to Arcadia’s platform so that we can automate your utility bill payments, apply any eligible savings to your monthly bill, connect you to clean wind energy, and so much more. You do not have to pay any fees beyond your regular monthly utility charge.

Screen capture of Arcadia dashboard on Bill Pay option - shows statement balance and billing history

You will also be able to see your utility charges, your bill history, the status of your next utility bill, and any savings you receive through the Arcadia programs you are enrolled in. If you choose to cover all of your usage with 100% wind energy, you will see a small charge based on how many kWh you use a month. This is the only additional fee you will see from Arcadia.

For more information on how our billing process works, check out Understanding Your Clean Energy Statement.

Smart Rate

Here you will be able to see whether or not you are enrolled in Smart Rate. It will either say “enrolled” or “not available.”

Screen capture of Arcadia dashboard on the Bill Pay screen

We monitor the energy market and work with suppliers to find members on Smart Rate a better, lower power rate. Smart Rate is available in Illinois, Ohio, New Hampshire, Maryland, Washington, DC, Rhode Island, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, Maine, and New York.

Wind Energy

Our Wind Energy program is available to all Arcadia members. Everyone gets 50% of their energy usage matched with wind energy for free, and you can upgrade to cover 100% of your usage with wind energy.

This part of the dashboard helps you see:

  • The breakdown of your usage by source
  • How much energy you use monthly in kWh
  • The clean impact of your usage
  • Your usage compared to that of other Arcadia members
  • The locations of the wind farms

Screen capture of Arcadia dashboard on the Wind Energy screen, showing a graph of energy usage and information about a wind farm

Community Solar

Our Community Solar program connects eligible members to a solar project in their area. Utility companies buy the energy generated by the solar project in exchange for savings credits, and you receive a portion of the savings on your energy bill – all without having to pay for and install solar panels on your roof.

Screen capture of Arcadia dashboard on the Community Solar screen

Under this part of the dashboard, you can see the monthly solar energy production from your panels, your cumulative and monthly solar savings, and information about your community solar project.

Home Efficiency

In this section, we provide a number of tips to help you make your home more efficient. We also include a link to add yourself to our waiting list to receive home efficiency technology and products at no upfront cost.

Screen capture of Arcadia dashboard on the Home Efficiency screen, showing three home-efficiency tips

Account - Where to find important account information

My account

This is where you can add or change your personal information, payment information, utility login information, and Arcadia password. You can also submit a move request if you are changing addresses.

Statements

Here you can access current or previous Arcadia statements.

The best part? Your Arcadia dashboard is specifically personalized for you. Whether you want to sign up for Community Solar, support 100% Wind Energy, or just learn how to make your home more efficient, how you use Arcadia is up to you.

Don’t forget to check your dashboard once a month to view your usage, and check out our Support Center if you have any other questions.

Dan Spar

Dan Spar is the Director of Member Experience at Arcadia.

Washington, DC